A client, who we will call Deborah, in order to respect her confidentiality, began working with NSO during a period in which she fell on the hardest of times.
She was in her early 50’s, homeless, had no place to go and was living and sleeping in her car. Other added challenges that compounded her situation were acute and severe mental illness that prompted episodes of emotional instability along with various other physical health challenges.
Though Deborah had a myriad number of obstacles that she was facing, the NSO Path/Outreach team was undaunted in assisting her. They began by first stabilizing her living conditions by assisting her with obtaining housing, then began diligently working on securing income for her, which they did through being granted a provisional approval that enabled her to receive a monthly Supplemental Security Income through a Social Security Administration (SSA) initiative.
After only a couple months of receiving Supplemental Security Income, her case was denied, and the money stopped coming in. However, her case manager didn’t give up. She filed for a redetermination, assisted Deborah in visiting her doctors and getting updated medical records. She was persistent in advocating with the SSA to the point that Deborah was finally approved and granted backpay of $16,000! She is using those funds to get financially caught up as she now has a place that she can call home.
After years of battling self-confidence, self-doubt and severe depression brought on by homelessness and lack of income, Deborah now has a renewed spirit and resolve as her life is changing for the better.
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