NSO Information for Consumers

Click the links below to download the pdf. 

RECIPIENT RIGHTS

• MDCH Your Rights Book
• Recipients Rights Book - English
• Recipient Rights Book - Spanish
• Recipient Rights Book - Arabic
• ​LEP I-Spanish Booklet
• Recipient Rights Brochure

• Your Rights When You Receive Our Services

DWIHN

• DWIHN Member Handbook 
• DWIHN Health Link Hand Book
• DWIHN Annual Reports
• Advance Directives for Medical and Behavioral Health Care Brochure
• Appeals for Medicaid Benefits
• Customer Service
• How Customer Service Can Help You Brochure
• How to Access Routine Behavioral Health Services
• ​How to Obtain Emergency & After-Hours Behavioral Health Services Brochure
• ​Intended Beneficiary Orientation Video
• Kevin's Law Brochure
• Local Dispute Review Request
• Understanding Integrated Health Care Brochure
• Member Rights & Responsibilities
• DWIHN Provider Director Booklet

MEDICAID

• Grievances and Appeals Process for Medicaid Enrollees
• Hearing Request for Medicaid Enrollees or Waiver Applicants

 
NSO

• ​Person Centered Planning Brochure
• Full HIPAA Notice of Privacy Practices
• ​NSO Handbook for Supports and Services Offered in Wayne County
• Crisis Planning Brochure

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