Changing Lives -A Story of Hope
Ms. V entered our shelter in December of 2021, broken and traumatized after attempting to flee the United States and enter Canada. She was being mistreated at her previous residence in California, negatively impacting her health, and she sought asylum elsewhere. NSO's care team met with Ms. V to assess the complexity of her situation and immediately began working on a personalized treatment plan to address all of her health needs. She had taken the first step in the right direction with the decision to receive care from NSO.
NSO Partners with CHASS Center
NEIGHBORHOOD SERVICE ORGANIZATION NAMES Community Health and Social Services (CHASS) Center, Inc. AS PRIMARY CARE CLINIC PARTNER
Through partnership, NSO contracts with CHASS Center to provide practitioners in primary care and dental services at its four metro-Detroit clinics.
Neighborhood Service Organization (NSO), a leading community-based integrated health and human service agency, today announced that it has selected Community Health and Social Services (CHASS) Center, Inc. as its partner in the delivery of services in its four primary care clinics. Through this long-term partnership, CHASS and NSO have received a $625,000 grant from the Health Resources and Services Administration
(HRSA) to expand access to community-based healthcare in Detroit.
CHASS Center will provide primary care physicians and nurse practitioners and support the integration of primary care and dental services at NSO. NSO support staff in the clinics will remain intact and NSO remains responsible for all care coordination, supportive services and behavioral health for clients receiving care at its clinics.
NSO currently offers primary care, behavioral health, and dental services through its four clinics–also referred to as NSO 360 Wellness Centers–two in Detroit, one in Westland, Mich., and a fourth under construction as part of the $25 million Detroit Healthy Housing Campus on Mack and Gratiot.
“NSO is building a robust, comprehensive model of care for the most vulnerable individuals in our community –creating access to quality holistic healthcare in neighborhoods where care is not accessible,” said NSO CEO Linda Little, BSN, MBA, RN, CCM. “We are committed to meeting people where they are to deliver the best care possible for the individuals we serve and to do so we cultivate relationships only with the best partners possible to enable us to deliver on our promise. Having had a longstanding relationship with CHASS, we are more than confident in their extensive history of providing care to communities like those NSO serves, as well as their aligned commitment to healthcare and overall excellence.”
CHASS Center brings more than 50 years of community-based primary care expertise, including a holistic approach to service delivery, as well as experience serving vulnerable populations.
The not-for-profit organization was formed to develop, promote and provide comprehensive, accessible and affordable quality primary health care and support services to all residents of the community, with special emphasis on the underserved African American and Latino populations.
“We are eager and excited to join NSO to bring our expertise and long-standing service and dedication to our communities for the benefit of our patients and those that currently do not have an established relationship with a primary care provider,” said CHASS CEO, Felix M. Valbuena, Jr., M.D., FAAFP. “Our collective emphasis on physical, oral and behavioral health as crucial elements of an individual’s overall health and wellness will bring additional opportunities for community members to be the optimal version of themselves in their daily activities.”
In addition to a strong relationship with Henry Ford Health, CHASS Center has been recognized as a Federally Qualified Health Center (FQHC) since 1994, ensuring that it meets nationally accepted practice standards while reducing costs and improving quality of life for vulnerable individuals in their community.
The organization also has been honored as a Health Center Quality Leader by HRSA; a designation reserved for top performing FQHCs nationally.
Fostering a holistic and multi-disciplinary care model with a person-centered treatment plan,
the NSO 360 Wellness Centers offer acute and chronic disease management, preventive care and screenings, physical exams, health promotion, care coordination, telehealth visits and on-site lab services to bridge gaps in a fragmented care system for the community’s most vulnerable populations. This includes individuals with severe or persistent mental Illness, those with intellectual or developmental disabilities, individuals experiencing homelessness or NSO’s Permanent Supportive Housing residents and surrounding neighborhood residents. NSO plans to expand services offered, serve more individuals and continue its vision to be a premier provider of holistic care for vulnerable populations.
Research supports the impact and the value when the synergy of an FQHC and Certified Community Behavioral Health Clinic (CCBHC) are combined. NSO was named a CCBHC in 2021. As a CCBHC, community health centers attain the behavioral health status equivalent to FQHC and a way to provide whole person care for people experiencing behavioral health conditions, while also creating an integrated and financially sustainable model of patient care.
Since CCBHCs and FQHCs have aligned missions and overlapping patient populations, their joint efforts to coordinate care meaningfully enhance both the quality and scope of services available to the patients served by each provider. In fact, the Protecting Access to Medicare Act of 2014 (PAMA 2014) required that clinics participating in the Medicaid CCBHC demonstration maintain “care coordination” relationships with (among various other providers and services agencies) FQHCs.
About Neighborhood Service Organization
Neighborhood Service Organization (NSO), a Detroit-based integrated health and human service agency, delivers community-based services and holistic programs for vulnerable populations. The agency provides behavioral health and primary care services, in addition to wraparound services that address barriers to housing, health and well-being. NSO serves nearly 12,000 people annually in Wayne and Oakland counties. Learn more by visiting www.NSO-MI.org.
Black Young Professionals take a practice ride for the upcoming NSO Handlebars for the Homeless 15-mile bike tour fundraiser on Aug. 14th in Detroit. Credit Detroit Free Press
The famous “Find it Fast Yellow Pages” sign no longer sits atop the stately building at 882 Oakman Boulevard in the Pilgrim Village neighborhood on Detroit's west side.
But just as that iconic sign was an enduring symbol of the former Michigan Bell’s telephone service, the location remains synonymous with service today thanks to the Neighborhood Service Organization (NSO), which is headquartered in what is now called the NSO-Bell Building.
By Linda Little & Adam Hollier
Detroit is on the brink of a housing crisis. The signs are there: record inflation rates; skyrocketing housing prices that outpace home valuations—making it difficult to secure mortgages; exponential increases in rental rates coupled with the end to eviction moratoriums. According to the US Census Bureau (www.census.gov), Detroit’s median household income of $32,498 is a little over half of the state median income of $59,234 making housing unaffordable for not just the 39% of people living in poverty, but a growing working population unable to find adequate housing. Too many Michiganders are working full time jobs and can’t afford to buy or rent a home. An increasing number of individuals and families are slipping into homelessness…and the safety net is not able to help them.
Neighborhood Service Organization (NSO) presents an integrated healthcare program for Detroit’s vulnerable population
The strategic concept of combining much-needed healthcare with critical wrap around services gives those in need key access to comprehensive safety-net services.
The Neighborhood Service Organization (NSO), a firm that delivers holistic care and wrap-around/safety net services to address social determinants impacting health, education, and economic stability, has successfully combined primary health care with behavioral health services to come up with a strategic program aimed at providing much needed medical attention, support and aid to vulnerable populations based in the Detroit metropolitan area.
NSO sends a sincere thank you to Cass Technical High School’s PTSA members and President Veronica Seatts for their kindheartedness.
The cold weather items they donated will certainly help our residents stay warm when they venture outside as the temperatures in Metro Detroit have been below freezing for over a week. Great job, Technicians!
The last two years have seen enormous challenges for Michiganders. However, the health crisis facing underserved members of our community reached a critical point well before the pandemic. Black Michiganders are more likely to have hypertension or diabetes than whites, and have a lower overall life expectancy. These disparities were exacerbated by the COVID-19 pandemic, where, similar to other states, people of color have been more likely to be infected by or die from COVID-19.
We are immensely grateful to Josie Norcia, and Monique Marks for their support of NSO. With so many in need right now, it’s a blessing for NSO to be the beneficiary of their generosity. United Way for Southeastern Michigan (UWSEM) volunteer engagement manager, Matt Maillard, delivered the items chosen directly from our Welcome Home Wish List that included coffee pots, cookware, dishes, utensils, and other basic household items. United Way for Southeastern Michigan helped collect and deliver the items chosen directly from our Welcome Home Wish List that included coffee pots, cookware, dishes, utensils, and other basic household items.
Board Member Spotlight: Hakim Berry
City of Detroit Chief Operating Office Hakim Berry has enjoyed a distinguished career. Prior to his appointment as the City of Detroit's COO, Berry served as the city's Labor Relations Director leading bargaining negotiations for Detroit's police unions and bargaining for operational improvements that restored pay equity and benefits lost during the city's bankruptcy.
As one of NSO's newest board members, Berry brings a wealth of expertise and experience to the position.
PARTNER DONATION: Detroit Pistons star Jerami Grant's Hour Generation Foundation provides clothing items for our clients
NSO thanks the Hour Generation Foundation for providing warmth to clients living in our shelter. Many consumers come with only the clothes on their backs and without basic need items. The Hour Generation Foundation provided over 100 clothing items which will cover the needs of these individuals for some time.
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